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SysTrack benefits can be derived from SMS Administrators; assist other IT staff members to become more efficient, facilitate end-users to be more productive, all while assisting the CIO to improve his bottom line.
Here's how:
Benefits for the IT Staff:
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SysTrack assists in identifying the root cause of most end user issues. The Blackbox Data Recorder replays system, disk, network, application, and user issues as they occurred, allowing for statistical event correlation.
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When an issue occurs, one screen, the Blackbox Data Recorder, can correlate multiple pieces of data. All with the ability to replay these circumstances in 15 second increments; reducing the time associated to determine the root-cause of an issue.
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Accurately forecast system resource needs and requirements.
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User activity and application resource requirements combined with resource trending, allow for predictions of when new hardware is necessary. Or correctly identify what area of hardware concerns need to be addressed; i.e. more memory, disk, etc.
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Produce reports on web usage per individual user id; even if the user is outside the office. Who has accessed what site, how frequently, etc. Restrict web usage to allow only for authorized sites; or conversely block sites you do not wish users to visit. (local agent blocks usage, even if the system is not on the network)
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Records user session information; log in, out times, with a complete list of applications executed.
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Application Fault Detection pinpoints which applications have crashed in the environment, even if the user has not reported the instance. Gain fault occurrence information to identify if the application requires fixing, or if a system issue is attributing to the application crash.
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Collecting hardware and software inventory is only the beginning. Troubleshooting often requires knowing what has changed on the system. SysTrack extends SMS functionality by allowing for the tracing of system issues back to any hardware or software change. Two systems are built the same; why are they not performing similarly? Execute configuration management reports to differentiate all hardware and software related differences between two systems.
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All SysTrack alarming information ties into the SMS console via SNMP.
Benefits for your Users:
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SysTrack allows IT staff to become proactive, rectifying system issues most times, before the end user is aware it has occurred.
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When issues do occur, having critical data on hand, helps to ease end users frustration to have to explain what may have happened.
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Remove responsibility from end users to have to "remember" when the issue occurred, what happened, or divulge what they may have changed.
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SysLock/WebLock protect users from contracting malware and or viruses that hamper their ability to work. (unwanted applications can reduce system resources available)
Benefits for the CIO:
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Installs in minutes, begins collecting data immediately, and provides results in hours. All of SysTrack's features can be used out of the box without days of planning, hired consulting time, or need for additional, dedicated equipment. SysTrack provides instant measurable results, without hidden costs, tangible or otherwise.
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SysTrack reduces the average help desk call by up to 25%. ** Based on survey's of existing SysTrack customers.
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SLA Reporting; are vendors meeting the requirements set forth for application, and system availability?
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Have metric data available to make justified hardware expenditures.
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When a new application is considered for deployment, understand what impact this will have on the system resources. Independently verify vendors suggested hardware requirements.
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Identify Unused/Under-utilized Resources; reduce the need for unnecessary hardware and software upgrades.
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All web usage reports are available for viewing at any moment in time. Identify abuse of employee resources, or who may be exposing the firm to liability issues. Block harmful applications from executing in the environment, helping to reduce outbreaks, even before .dat files have been updated.
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Identify which applications are crashing. Faulty applications cause employees to be ineffective, as the applications needed to be productive are not always available. Proactively resolve application instability. Enterprise view of application instability provides an opportunity to locate and correct issues before they become an epidemic.
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Using SysTrack will assist in complying with all SOX/HIPAA/ITIL compliances. Produce time stamped and dated html reports for changes, incidents, threshold history, and more. Read how a Financial Infrastructure Organization used SysTrack to assist with auditing tasks...
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When leased equipment expiration dates near, ensure systems return to the manufacture with original configurations. Using SysTrack's profile configuration tool to take a snap shot on delivery of the system, and run a comparison on return. Avoid unwanted fee's.
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