Limited free support is available for both the server and workstation licensees of SysTrack. SysTrack is supported free for 30 days from the time the customer ID number for the organization is issued to install the software.

After initial free support has expired, additional support is available for $249.99 per incident. An incident includes all calls required to resolve the problem, from inception through resolution. There is no charge for incidents generated as a result of technical deficiencies within the SysTrack software. Such waiver of charges is made at the sole discretion of the Lakeside Software Support department.

Methods of payment include Visa, Master Card, American Express or company purchase order and must be provided prior to the issuance of a support incident number.

Customers are encouraged to purchase software maintenance agreements for SysTrack, which includes telephone support and product upgrades.

If a maintenance agreement is allowed to lapse by a customer for more than 48 hours, the customer must allow Lakeside Software Technical support time to investigate their installation before the maintenance agreement will be re-enabled. This is to ensure that the installation is functioning properly. If the customer is currently experiencing an issue, then a support incident must be purchased at $249.99 to resolve this problem. Once this issue has been resolved, then maintenance may be resumed.

The Lakeside Software support department is available 8:30AM - 5:30PM EST, Monday through Friday. The support department can be reached at Support@LakesideSoftware.com or +1(248)738-0885.